APAO’s Training Program exists through a partnership among APAO, companies participating in the program, and ODOT. Our goal is to provide the highest quality training. However, our ability to do that depends on companies’ willingness to participate in training such that there are students for most of the available spots. Predictability is critical and we ask that companies transfer or cancel registrations only when necessary and when necessary, with as much notice as possible. We are always willing to consider extenuating circumstances, but we must balance any such circumstances with our need to manage the Program’s budget and provide the highest quality training.
Please Contact Libbie Ramos for all Transfer/Cancellations | firstname.lastname@example.org | 503-363-3858
Transfer Policy: We try to be as flexible as is reasonably possible and allow companies to transfer class registrations from one person to another person on condition that we receive a transfer notice before the start of the class. We ask that companies give us as much notice as possible. For example, if a company registers an individual for a class starting at 8:00 AM on a Monday and wants to transfer that registration to another individual, we must receive notice of the transfer before Noon on the Friday prior to class starting. A transfer notice may be given by emailed email@example.com. If the new student does not show up for the class, the situation will be treated as a cancellation for which we did not receive the required notice and you or your company will be responsible for the applicable registration fees. Transferring only refers to transferring the student which is in the class to a different student. For Example, "Transferring to a different class" is not considered a transfer. You can cancel student, and register them for the new desired class.
Cancellation Policy: We must receive notice of any cancellations a minimum of ten business days before the start of a class to issue a refund (i.e., if a company is cancelling a registration for a class that starts on a Monday, we must receive notice of the cancellation before Noon the two weeks prior Monday). Notice of cancellation may be given by emailing firstname.lastname@example.org. If books for the course have already been sent and received, they must be returned to us to receive refund. If we do not receive a cancellation notice timely, you will not be entitled to a refund. A $50 processing fee will be applied to all cancellations for which we issue a refund. All cancellations will be processed at the end of the training season, in June.
IMPORTANT CHANGE: We will not be mailing physical copies of books anymore. Study material will be attached in the confirmation email, you will receive physical copies of books when you arrive on the first day of class.